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Furthermore, some solutions are solely an inbound call center system, while others are outbound call center systems. There are even blended solutions for businesses that need both!
helpful feature routes an incoming call to the most appropriate agent based on the caller’s IVR selections, the phone number the caller dialed and the caller’s interaction history with the company as well as the agent’s skill set. Doing so helps to minimize call wait times and send the caller to the most fitting agent, therefore keeping your customers happy.
With realtime notifications, all of the statistics of the current callers are pushed to your agents, showing things like wait time, number of agents available, etc. But furthermore, you can make changes to your system in realtime and see them instantaneously. This means that administrators can go in and alter routing or queueing rules on the fly based on the current need.
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Activa brings the Asterisk IP PBX to the call center. Built on top of Asterisk, Activa components enable successful call center implementations adding value in areas such as computer telephony, screenpop&click2dial, agent control, automatic dialing...
CallLog is a call tracking program that can be used in a small office enviroment, or a large call center. It allows you to enter calls, and view and edit calls later. CallLog requires the .NET Framework v1.1.
PHP Call Center is a web-based application used to keep track of a company's incoming phone calls. It is unlike other call loggers in that it is not based on "tickets" as those systems are often confusing and cumbersome to use.